I have been a faithful customer of Tune Tech, since the purchase of my Ravv4 in 2009. I only take my car back to the dealer for recalls. Here are some of the reasons why I prefer Tune Tech. 1. Quality/affordable prices which is great! No hidden fees. 2. Staff is friendly, amiable, and professional 3. All work performed is explained in layman terms for those who are not mechanically incline 4. When you call to make an appointment, there's a friendly welcoming voice at the other end, which will more then likely be the owner. No, "Press 1" for repair, "Press 2" sales, or O for the operator, who will place you on "Hold" with music blaring in your ear. 5. ASE certified technicians 6. Honest 7. You never feel like you're just a number