Unlike some large dealerships I've dealt with in the past, I've found Tune Tech to be more receptive (in a positive manner) to today's consumer needs. A caller might be pleasantly surprise when they call Tune Tech and receive the personal attention of the owner, Ken Rackley. There's no transferring from one department to another to make an appointment or have a question answered. You receive the personal attention of Tune Tech's owner. And the friendly voice you hear over the phone is unchanged in person. As we all know, first impression can be vital to any business. And customer satisfaction is essential if you want to thrive in today's economic slump. Customer satisfaction is reassured in the quality of work done at Tune Tech.